Need Help with Shopify? Here’s How to Contact the Support Team

ByJill Selling on Shopify

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Shopify is a robust e-commerce platform, but every once in a while, you may encounter issues that require help from their support team.

Contacting Shopify support can seem like a daunting task, but it doesn’t have to be. This article will provide you with a step-by-step guide on how to reach Shopify support, including the different channels available and what information you should have ready when you reach out for help.

Or if you are setting up contact page or form – this article is for you!

We will shortly cover the following:

How To Contact Shopify Support

Shopify provides several options for customers to get in touch with support:

  1. Online Help Center: You can access the Shopify Help Center at any time to find articles and tutorials on a variety of topics.
  2. Live Chat: You can initiate a live chat with a Shopify support agent from the Shopify Help Center. This option is available 24/7.
  3. Email: You can email Shopify support by filling out a form on the Shopify Help Center.
  4. Phone Support: You can call Shopify support at the following numbers:
  • For support in the US and Canada: (888) 746-7439
  • For support in the UK: 0800 046 8949
  • For support in Australia: (02) 8294 7660

Note that phone support hours may vary depending on your location.

  1. Twitter: You can reach out to Shopify Support on Twitter using the handle @ShopifySupport.
  2. Community Forums: The Shopify Community Forums provide a space for merchants to connect and ask questions.

Whichever method you choose, make sure you have your Shopify account information handy, as well as any specific questions or issues you need help with.

How To Contact Shopify Support Chat

You can initiate a live chat with a Shopify support agent through the Shopify Help Center. Here’s how:

  1. Go to the Shopify Help Center: Open your web browser and navigate to the Shopify Help Center at https://help.shopify.com/.
  2. Click on “Contact Support”: Once you’re on the Shopify Help Center, click on the “Contact Support” button located at the bottom right corner of the page.
  3. Start a live chat: Fill in the required information, such as your name, email address, and a brief description of your issue, and then click the “Start a live chat” button.
  4. Wait for a support agent: Once you have initiated the live chat, you will be connected to a Shopify support agent who will be able to assist you with your issue.

Note: Shopify’s live chat support is available 24/7, but wait times may vary depending on the volume of requests. If you need help outside of live chat hours, you can also contact Shopify support via email, phone, or Twitter.

Does Shopify Have A Contact Number

Yes, Shopify has several contact numbers that you can use to reach their support team. The phone support hours may vary depending on your location. Here are the numbers you can use to reach Shopify support:

  • For support in the US and Canada: (888) 746-7439
  • For support in the UK: 0800 046 8949
  • For support in Australia: (02) 8294 7660

It’s worth noting that phone support is not available 24/7, so you may want to check the Shopify Help Center for the current phone support hours in your region. If you need help outside of phone support hours, you can also contact Shopify support via live chat, email, or Twitter.

Can You Contact Shopify By Phone

Yes, you can contact Shopify by phone. Shopify provides support through phone support, which is available in different regions. Here are the numbers you can use to reach Shopify support:

  • For support in the US and Canada: (888) 746-7439
  • For support in the UK: 0800 046 8949
  • For support in Australia: (02) 8294 7660

Please note that phone support hours may vary depending on your location, and it’s not available 24/7. If you need help outside of phone support hours, you can also contact Shopify support via live chat, email, or Twitter.

How To Contact Shopify By Email

You can contact Shopify support by email through the Shopify Help Center. Here’s how:

  1. Go to the Shopify Help Center: Open your web browser and navigate to the Shopify Help Center at https://help.shopify.com/.
  2. Click on “Contact Support”: Once you’re on the Shopify Help Center, click on the “Contact Support” button located at the bottom right corner of the page.
  3. Fill in the form: On the “Contact Support” page, fill in the required information, such as your name, email address, and a brief description of your issue.
  4. Submit your request: Once you have filled in the form, click the “Submit” button. Your request will be sent to Shopify support, and a support agent will respond to your email as soon as possible.

Note: The response time for email support may vary depending on the volume of requests, but Shopify support is typically able to respond within 24 hours. If you need more immediate assistance, you can also try reaching Shopify support via live chat or phone.

How To Add A Contact Us Page In Shopify

To add a “Contact Us” page in Shopify, you can follow these steps:

  1. Log in to your Shopify admin: Go to your Shopify admin and log in using your login credentials.
  2. Go to the Pages section: In the Shopify admin, click on “Online Store” and then click on “Pages.”
  3. Create a new page: Click the “Add page” button.
  4. Enter page details: In the “Page Title” field, enter “Contact Us.” In the “Content” field, you can add your desired content for your “Contact Us” page, such as your business address, phone number, and email address.
  5. Add a contact form: You can add a contact form to your “Contact Us” page by using a free Shopify app such as “Contact Form by MailMunch” or “Contact Form by ContactUs.com.” These apps will allow you to create a custom form that customers can use to send you messages.
  6. Save and publish: Once you have added all the content to your “Contact Us” page, click the “Save” button. Then, click on “Preview” to see how your page will look to customers. If everything looks good, click the “Publish” button to make the page live on your website.
  7. Add a link to your navigation: Finally, you need to add a link to your “Contact Us” page in your navigation menu. To do this, go to the “Navigation” section in the Shopify admin, click on “Main menu,” and then click on “Add menu item.” Enter “Contact Us” as the name of the menu item, select the “Contact Us” page from the dropdown menu, and then click “Save.”

How To Add Contact Form To Shopify Page

You can add a contact form to a Shopify page using a contact form app or by using custom HTML and Liquid code. Here’s how to do it using a contact form app:

  1. Install a contact form app: From your Shopify admin, go to the App Store and find a contact form app that fits your needs. There are many free and paid options available, so choose the one that works best for you.
  2. Create a new page: From your Shopify admin, go to “Online Store” > “Pages” and click on the “Add page” button. Give your page a title (e.g. “Contact Us”) and choose the “page.contact” template.
  3. Add the contact form to the page: Once you have installed the contact form app, follow the app’s instructions to add the form to your page. This usually involves inserting a code snippet into the page’s HTML code.
  4. Customize the form: Depending on the app you have installed, you may be able to customize the form’s appearance and add additional fields. Follow the app’s instructions to make any necessary changes.
  5. Save and publish the page: Once you have added the contact form to your page, preview the page to make sure everything looks good, and then click the “Save” button. Finally, go to the “Online Store” > “Navigation” section to add a link to the contact page in your main menu.

Note: If you’re comfortable with HTML and Liquid code, you can also create a custom contact form by editing the page’s HTML code directly. This may require more technical expertise, but it will give you greater control over the form’s appearance and functionality.

Conclusion

In conclusion, Shopify provides excellent support to its users to help them resolve any issues they might be facing with their store.

Whether you prefer to contact Shopify via live chat, email, or phone, the support team is always there to assist you. So don’t hesitate to reach out if you need help!

If you need help with other Shopify related issues – be sure to check out our Shopify blog with tons of useful information.

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Jill is the founder of Selling Online Simplified. She is a 7 figure ecommerce business owner and consultant to product based businesses. She has owned, operated and sold ecommerce sites and blogs online for the past 12 years. She is also a wife, mom of 3 kids & 1 dog.

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